Sutherland Global Services Work At Home:
Sutherland@Home is currently recruiting top-performing Technical support associates to work from home for Turbo Tax program that begins training on December 8th.
Part time Positions 20 to 29 Hours a Week- ________________________
Must be flexible to work a shift between the hours of 8am to 12 midnight including weekends.
To apply, follow this link: http://recruit.suth.com/. Once you have applied you will receive a 2nd email with 24 hours with the link to the technical support assessments.
What makes us different from the competition? That is easy! You will be working from the comfort and convenience of your own home! No, this is not a gimmick, but a serious opportunity to work from home for an organization that was ranked #9 in Rochester’s Top 100 Employers.
Job Responsibilites:
Responsible for level one support for customers regardless of electronic device, operating system, application, internet provider or specific question.
This includes detailed documentation of the product, issue, and troubleshooting / Solution steps involved in solving the issue.
The Technical Support Associate is responsible for answering/placing technical support calls from/for our client’s customers and providing Level I technical assistance to the end user on
products we are contracted to support.
The Technical Support Associate is also responsible for accurate and efficient problem diagnosis. This individual must remain informed and trained in current technology and have excellent customer
service skills.
· Process telephone calls from customers including working with customers to identify, troubleshoot, diagnose and resolve basic to advanced technical and non-technical questions and problems.
· Follow procedures and department processes to record initial call information, steps taken toward resolution, and final resolution.
· Responsible for remaining organized and properly documenting all work completed using the tools provided.
· Dependable and have ability to adapt to a continuously changing environment
· Team player and able to work in a fast paced environment.
· Provide excellent customer service to our customers at all times.
· Efficiently and effectively solving issues presented by our customers over the phone.
Follow all processes and procedures established for the company and the program
.
Apply for this job| Work At Home- Technical Support Level I Assoc. Details | |
|---|---|
| Company: | Sutherland Global Services |
| Employment Type: | Part-Time Employee |
| Relocation Covered: | False |
| Email: | |
| Education Required: | High School |
| Experience Required: | At least 1 year(s) |
| Travel Required: | None |
